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Cancel your booking


Cancel a not-confirmed reservation

You can go to your Trips to cancel or change your reservation.

Cancel a confirmed reservation

If you want to cancel your booking before your check-in, you must notify us of your cancellation with a written statement (by email) to the host/us or write us at support@jwbnb.com. Your cancellation will only be effective when you have received a confirmation email from us.

Request a refund for a confirmed reservation
The applied cancellation policy is determined by the listing's Cancellation Policy, which can be found in the listing description. Please consider, as is indicated in our Cancellation Policies, that the Insurance Fee is not refunded in case of cancellation or date change.
 
There are three types of cancellation policies available:
  • Flexible
  • Moderate
  • Strict
Request a refund during your stay

To request a refund during your stay, follow these steps:

  1. Contact your host: Initiate a conversation with your host to discuss any issues you may be experiencing. In many cases, they can resolve the problem or offer a reasonable and pacific solution.
  2. Document the issue: Take photos or videos to provide evidence of the problem. This will support your refund request if the issue is not resolved.
  3. Contact Jwbnb Support: If your host is unable to resolve the issue or you're unable to reach an agreement, contact Jwbnb Support within 24 hours of discovering the problem. Provide them with the documentation you've gathered and explain the situation. The sooner you contact us, the better we can help.
  4. Follow Jwbnb's guidance: Jwbnb Support will review your case and may require additional information or suggest specific actions. Follow their instructions and cooperate with them to resolve the issue.
Refund eligibility will depend on the specific circumstances and Jwbnb's policies. Always review the host's cancellation policy and Jwbnb's Guest Refund Policy to understand the terms and conditions that apply to your reservation.

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